These Terms & Conditions apply to travel arrangements and related services booked or arranged through BookEzy Travel (“BookEzy Travel”, “we”, “us” or “our”).
By requesting, con+rming or paying for a booking through BookEzy Travel, you acknowledge that you have read, understood and agreed to these Terms & Conditions.Effective 1 October 2026

1. Our Role as Your Travel Agent

BookEzy Travel acts as a travel agent and intermediary between you and independent third-party travel service providers (“Suppliers”). Suppliers may include airlines, accommodation providers, cruise lines, tour operators, wholesalers, car rental companies, transfer providers, travel insurance providers and other travel-related businesses.

Unless expressly stated otherwise, BookEzy Travel does not provide the underlying travel products or services. When we arrange travel services on your behalf, the contract for those services will generally be between you and the relevant Supplier and will be subject to that Supplier’s terms and conditions, fare rules, policies and restrictions.

2. Acknowledgement and Acceptance of Terms

By confirming a booking or making payment to BookEzy Travel, you acknowledge that you have read, understood and agree to be bound by these Terms & Conditions, together with the applicable terms and conditions of the relevant Suppliers.

Where you make a booking on behalf of another traveller or group of travellers, you confirm that you have authority to act on their behalf and to accept these Terms & Conditions on their behalf.

3. Your Responsibilities When Booking

You are responsible for carefully reviewing all quotations, itineraries, invoices, booking confirmations, tickets and other travel documentation provided by BookEzy Travel and ensuring that all information is complete and accurate.

You must notify BookEzy Travel as soon as reasonably possible if you identify any error, omission or discrepancy.

You are responsible for ensuring that traveller names, dates of birth and other personal information supplied to us are accurate and, where applicable, exactly match the traveller’s passport or other required identification.

To the extent permitted by law, BookEzy Travel is not responsible for costs arising from incorrect or incomplete information supplied by you or another traveller. Any costs associated with correcting such information may be payable by you.

Where you make a booking on behalf of other travellers, you are responsible for ensuring that their information is accurate and that they are made aware of relevant booking information, Supplier conditions and these Terms & Conditions.

4. Supplier Terms & Conditions

All travel products and services arranged through BookEzy Travel are subject to the terms, conditions, rules and policies of the relevant Supplier.

Supplier terms may include conditions relating to deposits, payment and ticketing deadlines, cancellations, amendments, refunds, credits, baggage allowances, check-in requirements, schedule changes, no-shows and other restrictions applicable to your booking.

By confirming a booking or making payment, you acknowledge that the applicable Supplier terms and conditions form part of your travel arrangements and apply in addition to these Terms & Conditions.

Where reasonably available, BookEzy Travel will provide you with, or direct you to, relevant Supplier terms and conditions. You are responsible for reviewing and understanding those conditions.

Supplier terms, policies and charges may be amended by the relevant Supplier and are outside the control of BookEzy Travel.

5. Quotes, Prices and Availability

All quotations are subject to availability and are not guaranteed until the booking has been confirmed and, where applicable, tickets have been issued.

Prices, including airfares, accommodation, taxes, fees, currency-related adjustments and other Supplier charges, may change at any time prior to confirmation or ticketing, subject to applicable law.

Unless expressly stated otherwise, a quotation does not constitute a confirmed booking or guarantee price or availability.

BookEzy Travel is not responsible for price increases, availability changes or other changes imposed by Suppliers prior to confirmation or ticketing, except to the extent required by Australian Consumer Law or other applicable law.

6. Professional Service Fees

BookEzy Travel charges professional service fees for the time, expertise and services involved in researching, arranging, booking, ticketing and managing travel arrangements on your behalf.

Professional service fees may apply to services including airfare booking and ticketing, amendments and reissues, cancellations and refund processing, travel planning, itinerary preparation and other travel-related services provided by BookEzy Travel.

Our current fees are detailed in our Professional Service Fee Schedule, available on the BookEzy Travel website. The applicable BookEzy Travel professional service fee will be disclosed to you before the relevant service is provided.

BookEzy Travel’s professional service fees are separate from any fees, penalties, fare differences, taxes or other charges imposed by airlines, wholesalers, cruise lines, accommodation providers, tour operators or other travel suppliers. Any applicable supplier charges are payable in addition to BookEzy Travel’s professional service fees.

BookEzy Travel does not impose a separate card surcharge where card surcharging is prohibited under applicable Australian law or payment scheme rules. BookEzy Travel’s professional service fees are charged for services provided by BookEzy Travel and are not fees imposed because a customer chooses to pay by card.

Unless otherwise stated, BookEzy Travel’s professional service fees are non-refundable once the relevant service has been performed, except where a refund or other remedy is required under Australian Consumer Law.

7. Deposits and Final Payments

A booking is not confirmed until all required deposits or payments have been received and confirmation has been provided by the relevant Supplier.

Payment deadlines must be strictly observed. Failure to make payment by the specified due date may result in cancellation of your booking, loss of deposits, price changes, Supplier fees or loss of availability.

You are responsible for ensuring that all required payments are made by the due dates advised by BookEzy Travel.

To the extent permitted by law, BookEzy Travel is not responsible for cancellation, additional costs, loss of deposits or loss of availability resulting from your failure to make payment by a notified deadline.

8. Payment Methods

BookEzy Travel will advise you of the payment methods available for your booking and any applicable payment requirements.

Payments must be made in accordance with the payment instructions and deadlines advised by BookEzy Travel.

9. Changes and Amendments

Requests to change or amend a confirmed booking are subject to the terms and conditions of the relevant Supplier, including availability and approval of the requested change.

Where BookEzy Travel performs services to arrange or process an amendment to a confirmed booking, the applicable BookEzy Travel amendment fee set out in Section 6 may apply.

BookEzy Travel amendment fees are separate from any booking, ticketing, planning or other service fee previously charged in connection with the booking.

The relevant Supplier may also impose amendment fees, ticket reissue fees, fare or price differences, additional taxes or other charges. Any such Supplier charges are separate from and additional to any BookEzy Travel fee.

Certain travel products, fares or services may be restricted, non-changeable or require cancellation and rebooking once confirmed. All requested changes remain subject to Supplier availability, conditions and approval.

Where reasonably practicable, BookEzy Travel will advise you of known BookEzy Travel fees and Supplier charges before proceeding with a requested amendment.

10. Cancellations

Cancellation terms, fees and refund entitlements vary between Suppliers and travel products and are subject to the terms and conditions applicable to your booking.

Where you request the full cancellation of a confirmed booking, the BookEzy Travel cancellation administration fee set out in Section 6 may apply.

This fee is charged for services performed by BookEzy Travel in arranging and processing the cancellation and is separate from any booking, ticketing, planning or other service fee previously charged.

Suppliers may impose their own cancellation fees or penalties, and some travel products may be partially or wholly non-refundable. Any Supplier cancellation fees, penalties, retained amounts or other charges are separate from and additional to any BookEzy Travel fee.

Where BookEzy Travel has already performed the services for which a professional service fee was charged, that fee may be non-refundable, except where a refund is required under Australian Consumer Law or other applicable law.

Where reasonably practicable, BookEzy Travel will advise you of known BookEzy Travel fees and Supplier cancellation charges before processing your cancellation.

A booking will not be considered cancelled until cancellation has been confirmed by BookEzy Travel or the relevant Supplier, as applicable. Until cancellation is confirmed, applicable booking conditions, payment obligations and charges may continue to apply.

Nothing in this section excludes, restricts or modifies any rights or remedies available under Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

11. Refunds and Credits

Eligibility for a refund or travel credit is subject to applicable law and the terms and conditions of the relevant Supplier.

BookEzy Travel does not charge customers any payment processing fees or surcharges. Any professional service fees charged by BookEzy Travel relate solely to the travel services provided and are outlined in Section 6 of these Terms & Conditions.

Where BookEzy Travel acts as an intermediary and a refund is dependent upon funds being returned by a Supplier, the refund may be processed once the relevant funds have been received by BookEzy Travel from the Supplier. Supplier processing timeframes are outside BookEzy Travel’s control. BookEzy Travel will take reasonable steps to assist with eligible refund or credit requests and, where appropriate, keep you informed of their progress.

A refund or credit provided by a Supplier does not automatically entitle you to a refund of BookEzy Travel’s professional service fees where the services to which those fees relate have already been performed.

Any entitlement to a refund of BookEzy Travel fees will be determined in accordance with these Terms & Conditions and applicable Australian law.

Nothing in this section excludes, restricts or modifies any rights or remedies available under Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

12. Supplier Failure or Insolvency

BookEzy Travel acts as an intermediary between you and independent Suppliers and does not control or guarantee their financial position, solvency or ongoing operations.

If a Supplier becomes insolvent, ceases trading or is otherwise unable to provide a booked travel service, your rights and available remedies may depend on applicable law, the Supplier’s terms and conditions, your method of payment and any travel insurance held.

BookEzy Travel will provide reasonable assistance where possible. However, subject to applicable law, we cannot guarantee recovery of funds paid to or held by an insolvent Supplier.

13. Events Outside Our Control

Travel arrangements may be affected by events or circumstances beyond the reasonable control of BookEzy Travel, including severe weather, natural disasters, strikes, civil unrest, war, terrorism, government actions, border restrictions, epidemics or pandemics, mechanical disruptions, airport closures and other unforeseen events.

Where such circumstances affect your travel arrangements, your available options will depend on applicable law and the terms and conditions of the relevant Supplier.

BookEzy Travel will take reasonable steps to assist with affected bookings. However, subject to applicable law, we cannot guarantee refunds, credits, alternative arrangements or compensation where a Supplier is not required to provide them.

14. Airfares, Ticketing and Schedule Changes

All airline bookings and tickets are subject to the fare rules, conditions of carriage and policies of the relevant airline.

Airfares, particularly discounted, promotional or restricted fares, may be subject to strict amendment, cancellation and refund conditions and may be partially or entirely non-refundable.

Airlines may change flight times, schedules, routes, aircraft or other operational arrangements after a booking has been confirmed. Such changes are generally outside the control of BookEzy Travel.

You are responsible for checking your flight details and confirming your departure arrangements prior to travel.

Where BookEzy Travel is notified of a significant schedule change affecting your booking, we will make reasonable efforts to notify you using the contact details you have provided and, where appropriate, assist you with the options made available by the relevant airline.

15. Passports, Visas and Entry Requirements

You are responsible for ensuring that you hold valid passports, visas, permits and any other documentation required for your journey, including for all destinations and transit points.

Passport validity, visa and entry requirements vary between countries and may depend on factors including nationality, passport held, destination, transit arrangements and individual circumstances.

Information provided by BookEzy Travel regarding passport, visa or entry requirements is provided as general guidance only unless expressly stated otherwise.

Requirements may change without notice. You should verify current requirements with the relevant government authority, embassy, consulate or authorised visa service before travel.

16. Health and Travel Requirements

You are responsible for checking and complying with applicable health, vaccination, medical and entry requirements for your destinations and transit points.

Requirements may change at short notice. Travellers should obtain appropriate professional medical advice regarding vaccinations, medications and health considerations relevant to their destination and individual circumstances before travelling.

BookEzy Travel does not provide medical advice. Travellers should consult an appropriately qualified healthcare professional where required.

17. Travel Insurance

BookEzy Travel strongly recommends that all travellers obtain appropriate comprehensive travel insurance as soon as possible after making a booking.

Depending on the policy selected, travel insurance may provide protection for circumstances including cancellation, medical expenses, emergency assistance, loss or damage to baggage and other unforeseen events.

Travel insurance policies are subject to their own terms, conditions, exclusions and limitations. You are responsible for reviewing the policy carefully and ensuring that the cover selected is appropriate for your individual circumstances and travel arrangements.

If you choose to travel without appropriate travel insurance, you accept responsibility for the financial risks and costs that may arise.

18. Traveller Names and Documentation

All traveller names and personal details provided for a booking must be accurate and, where applicable, match the traveller’s passport or other required identification exactly.

You are responsible for carefully reviewing all travel documents upon receipt and notifying BookEzy Travel promptly of any errors or discrepancies.

Incorrect traveller details may result in amendment fees, additional charges or, in some circumstances, cancellation and rebooking. Applicable costs will depend on the relevant Supplier’s terms and the circumstances of the booking.

19. Frequent Flyer and Loyalty Programs

BookEzy Travel may include frequent flyer or loyalty program details in your booking when provided by you.

Eligibility for points, status credits, upgrades or other benefits is determined by the relevant airline, accommodation provider or loyalty program and is subject to its applicable terms and conditions.

BookEzy Travel cannot guarantee that points, credits, upgrades or other loyalty benefits will be awarded.

20. Baggage

Baggage allowances, restrictions and charges vary depending on the airline, route, fare type, cabin class and other booking conditions.

You are responsible for reviewing the baggage allowance applicable to your specific booking before travel, including restrictions relating to checked baggage, cabin baggage and special items.

Additional or excess baggage charges are determined by the relevant airline and are the responsibility of the traveller.

21. Special Requests and Assistance

BookEzy Travel will make reasonable efforts to communicate special requests to the relevant Supplier, including requests relating to dietary requirements, seating preferences, accessibility assistance, bedding configurations and other special arrangements.

Special requests are subject to Supplier approval and availability and cannot be guaranteed unless expressly confirmed by the relevant Supplier.

Travellers requiring mobility, medical or other special assistance should advise BookEzy Travel as early as possible, preferably before confirming the booking, so that appropriate requests can be made with the relevant Supplier.

22. Travel Advice and Safety

You are responsible for reviewing and monitoring current government travel advice, safety information and relevant travel warnings for your destinations before and during your journey.

Australian travellers are encouraged to consult the Australian Government’s Smartraveller service for current destination advice and travel information.

The decision to travel remains your responsibility, having regard to your individual circumstances and applicable travel advice.

23. Accuracy of Information

BookEzy Travel takes reasonable care to provide accurate and current travel information based on information available to us at the time.

Information provided by airlines, accommodation providers, tour operators, government authorities and other third parties may change without notice and is outside the control of BookEzy Travel.

Accordingly, BookEzy Travel cannot guarantee that information supplied by third parties will remain current or unchanged after it has been provided to you.

24. Liability

BookEzy Travel acts as an intermediary in arranging travel products and services provided by independent third-party Suppliers.

To the extent permitted by law, BookEzy Travel is not responsible for the acts, omissions, failures or defaults of Suppliers where those matters are outside our reasonable control.

BookEzy Travel remains responsible for the travel agency services we provide directly to you in accordance with applicable Australian law.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy available to you under Australian Consumer Law or other applicable legislation that cannot lawfully be excluded, restricted or modified.

25. Australian Consumer Law

Our services are provided subject to the consumer guarantees and protections available under the Australian Consumer Law.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy available under Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

Where there is any inconsistency between these Terms & Conditions and a right or remedy that cannot legally be excluded, the applicable provisions of Australian Consumer Law will prevail.

26. Complaints

If you have a concern or complaint regarding a service provided by BookEzy Travel, please contact us as soon as reasonably possible and provide sufficient information to enable us to investigate the matter.

BookEzy Travel will endeavour to acknowledge, investigate and respond to complaints fairly, professionally and within a reasonable timeframe.

Where a complaint relates to a service provided by a third-party Supplier, BookEzy Travel will provide reasonable assistance in communicating with the relevant Supplier where appropriate. Resolution of a Supplier-related matter may ultimately depend on the Supplier’s terms and conditions and your rights under applicable law.

For further information about how we manage complaints, please refer to our BookEzy Travel Complaints Handling Policy.

27. Privacy

BookEzy Travel is committed to protecting your personal information and handles personal information in accordance with applicable Australian privacy requirements and our Privacy Policy.

To arrange and manage your travel services, BookEzy Travel may need to collect, use and disclose personal information to relevant third parties, including airlines, accommodation providers, wholesalers, tour operators, cruise lines, insurance providers, technology providers and other Suppliers. Some of these organisations may be located outside Australia.

Further information regarding how BookEzy Travel collects, uses, stores and discloses personal information is available in our Privacy Policy.

28. Electronic Communications and Documents

By engaging BookEzy Travel, you consent to receiving communications and travel documentation electronically, including by email and other electronic means.

Quotations, invoices, itineraries, booking confirmations, tickets and other travel-related documents may be provided electronically.

You are responsible for providing accurate and current contact details and regularly monitoring communications relating to your booking. BookEzy Travel should be notified promptly of any changes to your contact information.

29. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia.

Subject to any rights available under Australian Consumer Law or other applicable legislation, any dispute arising in connection with these Terms & Conditions or services provided by BookEzy Travel will be subject to the jurisdiction of the courts and tribunals of Queensland.

30. Changes to These Terms & Conditions

BookEzy Travel may amend these Terms & Conditions from time to time to reflect changes to our services, Supplier arrangements, business practices, industry requirements or applicable laws.

Unless otherwise required by law, the Terms & Conditions applicable to your booking will generally be those provided or made available to you at the time your booking is confirmed.

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